Troubleshooting and general information

Two-factor authentication (2FA) adds an additional layer of security to your Proton VPN account by requiring a second round of verification to the login process. To use 2FA, you must have a device with an authenticator app installed on it. The authenticator app creates a one-time, 6-digit code to use […]

All Proton VPN apps include DNS leak protection designed to prevent websites and the like that you visit on the internet from identifying your real DNS address. There are some limited circumstances, however, that allow your computer to bypass these protections that can result in third parties being able to […]

Proton VPN implements a security system to protect our users’ accounts. If we detect potentially suspicious behavior that may indicate someone is trying to gain unauthorized access to your account then we may temporarily lock your account in order to protect it. While your account is locked you will not […]

Peer-to-Peer is a network protocol for computer users that allows to search and download content. Because of the unique structure of the network, it is very efficient for downloading large files. On a Peer-to-Peer network, when a user is searching for a specific file, the installed software is locating the […]

Proton VPN does encryption and decryption of your account details in the web browser when you log in to yout Proton VPN account. In order to do encryption and decryption in your web browser, we need to use JavaScript for the encryption/decryption and SessionStorage for saving your private key(s) locally. […]

Sometimes you’ll need to clear your browser’s cache and cookies to access your Proton VPN account (reason include, but are not limited to, corrupted cache or new version available). Below, we describe how to accomplish this in the browser of your choice. Chrome Firefox Safari Internet Explorer iOS (Safari) Android

If you are having trouble logging into Proton VPN, here are a couple common causes and solutions. There are many ways to log into Proton VPN. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit account.protonvpn.com […]

Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it. But you can reset your password yourself if you’ve set an account recovery method. Important note: If you reset your password, you won’t be able to read all your existing […]

All our VPN apps use secure VPN protocols: Learn more about VPN protocols You can use OpenVPN and WireGuard in UDP or TCP modes. UDP is faster, but TCP is more reliable and can be effective at defeating certain kinds of censorship (but not as effective as Stealth). WireGuard TCP […]

Using a VPN on your Android phone: Why you need a VPN on your Android phone Android phones can share their internet connection by creating a “mobile hotspot”  that allows other devices to connect to the phone via WiFi so that they can access the internet using the phone’s mobile […]