If you are having trouble logging into Proton VPN, here are a couple common causes and solutions.
There are many ways to log into Proton VPN. To access your account details to view your current plan, payment information, account details, and download OpenVPN config files, you need to visit account.protonvpn.com and sign in using your Proton Account username and password (if you are a Proton Mail user, this is the same as your Proton Mail login).
If you’re having trouble logging into your Proton VPN account, you can find solutions in the next section of this article.
If you are logging into our Windows VPN application, you need to also use your Proton Username and Password.
If you have trouble logging into the Windows VPN application, please visit this page.
If you are connecting to Proton VPN using a third party OpenVPN application, you’ll need to use your OpenVPN username and password. This can be found by signing in to account.protonvpn.com and going to the Account tab.
If you have trouble logging in with an OpenVPN application, please visit this page.
Common Proton VPN Account sign in problems
To sign in to your Proton VPN account to download configurations, manage your subscription or change your account details, go to account.protonvpn.com and sign in with the Proton username and password which you chose when signing up for Proton VPN.
Existing Proton Mail users can use their Proton Mail username and password to sign in directly, as your Proton VPN and Proton Mail accounts share the same login credentials. If you have trouble logging in, please try the following:
Disable Private Mode (Safari)
Safari – Ensure your browser is not set to “Private” mode. This is the default mode on some devices. Proton VPN does not work with Safari’s Private Mode because certain browser technologies we require are disabled by Safari in private mode.
Try Another Browser
If you are having trouble with your current web browser, please make sure it is updated to the latest version. If it is the latest version, please try logging in on a different browser to see if that fixes the login problem. If this solves the login problem for you, please let us know by reporting a bug so we can make Proton VPN compatible with your original browser.
Clear Browser Cache and Restart Browser
Sometimes, problems are caused by corrupted browser cache. To fix this, try clearing your browser cache and then restarting the browser. Instructions for how to clear your cache can be found here.
Disable Browser Extensions
If you are still having trouble logging in, please try logging in through the “Private” or “Incognito” mode of your browser (Safari excluded) or deactivating all extensions. If this step allows you to login, please try deactivating each extension one at a time and then test logging in to identify which extension is causing the problem. You can report problematic extensions to us here.
Make sure Javascript, Session Storage, and Cookies are enabled
To access your Proton VPN account in your browser, our website will not work unless Javascript, Session Storage, and Cookies are enabled. Sometimes, plugins may disable some of these features. Learn now to enable them here.
Reset Your Password
If you have a recovery email address linked to your account, you can also try resetting your password. The recovery email address is the email address you provided when you signed up for Proton VPN.
The following instructions apply if you used your Proton Mail account to get Proton VPN:
You can reset your Proton VPN account by password by resetting your Proton Mail login password, since the two accounts share credentials. If is also possible to reset your mailbox password if you are still using two-password mode in Proton Mail. Keep in mind that resetting your login or mailbox password will make all of the previous messages in your Proton Mail inbox unreadable.
Two Factor Authentication (2FA) Issue
Existing Proton Mail users have the ability to secure their account with 2FA. If you have two-factor authentication (2FA) enabled, it could also be a problem with your 2FA code generating device. Try to log in using one of the emergency recovery codes that we provided when you set up 2FA. Also, if the clock of your phone is off by more than 2 minutes, 2FA may not work properly, so you want to make sure the time is set properly on your phone (or sync the time with the network automatically).
Contact Us or Report a Bug
If none of the above methods work for you, please contact us so we can look into the issue further. We are also interested in hearing from you if any of the above methods fixes your login problem so that we can find the root cause and fix the problem.
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