Troubleshooting and general information

The Proton VPN symbol in the Windows systems tray serves as a shortcut to the application. To quickly establish a VPN connection, right click on the icon and press Connect.   Tip: When Proton VPN is minimized, you can also connect by using the Quick Connect button.     Related […]

OpenVPN is a VPN protocol. A VPN protocol, or a “tunneling protocol,” is the set of instructions your device uses to negotiate the secure encrypted connection that forms the network between your computer and another.  OpenVPN uses SSL/TLS to handle its key exchange, has no known vulnerabilities, supports Perfect Forward […]

No. All Proton VPN users, even those on our Free plan, have unlimited bandwidth and data. However, it is likely that your connection will be slightly slower when you are connected to one of our VPN servers than it is when you are browsing the Internet without using Proton VPN. […]

The Quick Connect function connects you to your default profile with one click. If you have not changed it, your default profile will be the “Fastest” profile. The “Fastest” profile will establish the fastest and most stable connection depending on your location, distance to nearest server and server load.   […]

We will notify you when new updates become available for our apps, but you can manually check for updates by following these simple steps: Windows 1. Open the Proton VPN app 2. Go to top left of the application and click on 3 horizontal lines -> About. 3. If a […]

To change your server or country selection, please follow these steps: For the native windows client, once you have logged into the Proton VPN application, there are two ways to select a server: Find the country you are looking for in the Country List on the left side and click […]

If you wish to disconnect from secure VPN connection, these are the steps required to do so: Option 1 Open the Proton VPN app Press Disconnect in the currently running connection Option 2 Navigate towards the Proton VPN icon in the systems tray section. Right click the icon and press […]

After connecting to one of Proton VPN’s servers or locations, your IP address will be changed automatically.  To confirm that your IP address has been changed, please follow these simple steps: Visit our what is my IP tool and note down your IP address and location Connect to Proton VPN server […]

The Proton VPN iOS app offers its users the choice of the OpenVPN, IKEv2, and Wireguard VPN protocols. Learn more about the advantages and disadvantages of different VPN protocols. Some users have noticed when they select OpenVPN in our iOS app, the amount of battery power our app uses dramatically […]

In order to respect our users’ privacy, Proton VPN enforces a strict no-logs policy. This means we keep no session usage logs of what you do online, and we do not log metadata that can compromise your privacy.  We don’t log which websites you visit We don’t log your traffic […]